This book is informative in a way that interests the user in the writing style. While a little repetitive, I found the book to cover some topics which I had previously learned, and some which I had not.
My favorite excerpt from the book is that programs are designed to be rude and talk like computers, which the user often can not understand. The design "ignores the users' need and desires".
It goes into detail about how the products often ask the user to break the workflow for tasks that shouldn't need another step. It offers the user a chance to trigger "dangerous commands". It gives the example of Dropbox, which placed the delete button between download and Rename buttons.
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